Either you will have to courier it to us at the address mentioned below, or you can initiate a reverse pick up through our panel (charges 150/-) Once we receive the pair, we'll ship the size you want at our expense :)️
Once the product reaches us, we will dispatch the size requested, or issue a credit note (excluding shipping cost)
Easy Exchange / Return Process: In order to exchange the pair of shoes, you can either email us at- info@shopleá.com , or simply whatsapp us on +91 7087234877 (tap on the whatsapp widget) or simply send us a direct message over Instagram and our customer team will get back to you within 24 hours.
The contents of the email / Whatsapp / Direct Message (Instagram) should be as follows:
Step 1:
Order Number (If ordered from the website) / Instagram ID (If ordered from Instagram) / Whatsapp Number (If ordered through WhatsApp)
Desired Size/ Product
Additional Remarks
Step 2:
Attach payment proof as a screenshot (If opting for reverse pickup or payment of remaining amount if opting for a product with higher value)
Or tracking slip if (self-sending):
If you've initiated a reverse pickup, Kindly scan the QR code below and pay Rs. 150 and send us the screenshot as discussed above.
Exchange Address : To Soleart, # 1076, Sector 40-B, Chandigarh, Pincode 160036
HOW TO REDEEM CREDIT NOTE
Credit notes can be redeemed on our website shoplea.in during checkout.
On the checkout page, kindly use the Credit note code in the 'DISCOUNT CODE' section and click APPLY. The Discount being exclusive to you will immediately be reflected & the discount amount provided in the credit note will be deducted in total.
Kindly reach us at our Customer care on 9915089645 for any issue in using your credit note code.
Please note a credit note can be used only once.
Please note a credit note can be used only once.
ELIGIBILITY FOR EXCHANGE OR RETURN
1) The product needs to be in unused condition with all the tags and accessories attached to it.
2) Damaged and soiled products sent to us will not be accepted for exchange and returned back to the customer.
3) Customised products are non-returnable or non-exchangeable.
4) Products brought under Clearance sale will not be eligible for return/exchange.